Desktop Support
The Certificate of Completion (CCL) in Desktop Support program is designed to prepare students for entry-level computer maintenance, help desk, and network technician jobs. The classes focus on the development of knowledge and skills in computer, network, and security technologies, as well as the interpersonal skills in customer service/technical support needed to be successful within the industry. Depending on course selection, this program helps prepare students for the CompTIA A+, CompTIA Network+, and/or CompTIA Linux+ certification exams. Students who complete this program may seek employment in a variety of environments. Students can also pursue additional Certificates of Completion (CCLs) in a variety of specializations within the information technology field to deepen their knowledge and skills and help prepare them for multiple industry certification examinations. An Associate in Applied Science (AAS) in Network and Systems Administration is also available.
Details
Field of Interest
Computer and Information Technology
Degree Type
Certificate of Completion (CCL)
Academic Plan
Desktop Support (CER)
Academic Plan Code
5043
Total credits required
19-22
Effective Term
Fall 2021
Notes
Students must earn a grade of C or better in all courses within the program.
Courses within any of the following prefixes must be taken within five (5) years prior to completion of the program to be applied toward this award: AIM, BPC, CIS, CLD, CNT, CSC, ITS, and MST.
This program replaces CCL/5841 Microsoft Technical Specialist
What You'll Learn
- Assess computer hardware and software using critical thinking, industry standard tools, and best practices to demonstrate proper installation, configuration, maintenance, troubleshooting, and service. (BPC170, BPC270, CIS126DL, CIS126RH, BPC171, CIS290AA, CIS290AB, CIS290AC, CIS296WB, CIS296WC, CIS298AA, CIS298AB, CIS298AC)
- Demonstrate effective customer service, teamwork, and communication skills in accordance with the professional and ethical conventions within the field of information technology. (CIS102DA, CIS290AA, CIS290AB, CIS290AC)
- Demonstrate proficiency in word processing, spreadsheet, database, and presentation applications. (CIS105)
- Assess operating systems using critical thinking, industry standard tools, and best practices to demonstrate proper installation, configuration, maintenance, troubleshooting, and service. (BPC270, CIS126DL, CIS126RH, BPC171, CIS290AA, CIS290AB, CIS290AC, CIS296WB, CIS296WC, CIS298AA, CIS298AB, CIS298AC)
- Explain networking concepts including topologies, IP addressing, protocols, and basic design. (CIS190, CNT140AB)
- Demonstrate the skills required to install, configure, administer and troubleshoot a data network. (CIS190, CNT140AB)
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 18-19 | |
| BPC170 | A+ Exam Prep: Computer Hardware Configuration and Support | 3 |
| BPC270 | A+ Exam Prep: Operating System Configuration and Support | 3 |
| CIS102DA | Customer User Support | 3 |
| CIS105 | Survey of Computer Information Systems | 3 |
| CIS126DL | Linux Operating System (3) OR | |
| CIS126RH | Red Hat System Administration I (3) | 3 |
| CIS190 | Introduction to Networking (3) OR | |
| CNT140AB | Introduction to Networks (4) | 3-4 |
| (Note: CNT140AB is recommended for students interested in pursuing their Cisco Network Administration Certification) | ||
Course Sequence by Term
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 1-3 | |
| Students must select one to three (1-3) credits from the following: | ||
| BPC171 | Recycling Used Computer Technology | 1 |
| CIS290AA | Computer Information Systems Internship | 1 |
| CIS290AB | Computer Information Systems Internship | 2 |
| CIS290AC | Computer Information Systems Internship | 3 |
| CIS296WB | Cooperative Education | 2 |
| CIS296WC | Cooperative Education | 3 |
| CIS298AA | Special Projects | 1 |
| CIS298AB | Special Projects | 2 |
| CIS298AC | Special Projects | 3 |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.