Employee FAQ

• What's an MEID?
  • The MEID or (Maricopa Enterprise Identification) credential Maricopa uses to identify your access to resources. It consists of the first 3 letters of your name followed by 2 more letters and then a series of random numbers (e.g. abcde12345).
• What if I forgot my MEID?
  • If you forget your MEID, go to www.maricopa.edu/students and select the "Find MEID" option.
• What if I forgot or need to reset my password?
  • You can reset your password by using the password reset utility located at https://tools.maricopa.edu/Support/ResetPassword

• What Google services do I have access to with Maricopa?
  • Every MEID account has access to the full G-suite. This includes Gmail, Google Calendar, Google Drive, Google Sites, and more. 
• What is my email address?
  • Your email address going to be in an "first.last@paradisevalley.edu" format. You can access Google Services at https://accounts.maricopa.edu
• Can I forward my email to another address?
  • Yes, you can forward your email to another address. For more information on forwarding emails, click here.
• I am now married. Can I change my name in my email?
  • Official name changes need to be requested through the office of the registrar. A new email alias can be created after the official request has been resolved.
• The image in my Google mail signature is missing.
  • The official signature has changed. Please create a new eSignature.

• What programs are in Microsoft 365?
  • Word, Excel, PowerPoint, OneNote, SharePoint, and more.
• How many devices can I add Microsoft 365 to?
  • Microsoft 365 can be added to up to 5 devices.
• Where can I get Microsoft 365?
  • Start at https://www.office.com/
• Where can I find support?
  • Microsoft 365 Training and Tutorials

• Am I able to check out equipment from the Technology Helpdesk?
  • If you are in a permanent position or Faculty with proper authorization, you can check out equipment from the Technology Help Desk
• Am I permitted to install software on checkout equipment?
  • Yes, software may be installed on equipment that is checked out. Although, we recommend listing any software that be required ahead of your reservation.
• What equipment can I check out from the Technology Help Desk?
  • Mobile devices such as Mac and PC laptops, and iPad’s sets are available for check out. Please contact the helpdesk for availability.
• How long can I check out the equipment?
  • Equipment can be checked out for up to fourteen days, or thirty days with presidential approval. Complete the online equipment checkout form here.
• Which signatures are required for me to check out equipment?
  • If the device is for use on campus, then only the employee's signature is required
  • If the device is for use off campus, but for less than 14 days, both the department chair/supervisor and a vice president's signatures are required
  • For thirty days or more, the department chair/supervisor, a vice president, and the president's signatures are required.

• Am I able to check out software from the Technology Helpdesk?
  • You must be a Board-Approved staff or faculty member at PVCC to check out software for home use, the software request form can be found on the left navigation menu.
• Are my students able to check out software that I'm teaching in class?
  • Some classes may be provided with software in class or included with their text books. All other software is not permitted for check out due to limited licensing availability.
• May I make a backup copy of the software I check out?
  • Backup copies of software is not permitted due to copyright law.
• What software is available to check out?
  • For inquiries on what software is available to check out, please contact the Technology Help Desk directly.
• Is there a time limit for how long I can check out the software?
  • Software checked out must be returned within two business days.
• Is there a limit to how many copies I can check out?
  • Only one copy per software program may be checked out at one time.

• How do I print?
  • ​All campus printing is controlled through a print management system. If you are an employee, you will be automatically assigned for free print release and your department billed for pages printed.
• What is my user name to access my print account?
  • All Pay for Print accounts are automatically generated using MEIDs. All you have to do is login to any academic computer, and you will be able to print.
• How do I release my print jobs?
  • You will need your PVCC ID card to release print jobs. As an employee, you should have already received one from the HR department upon hire.

• I can't see the "pumas" network on my computer.
  • Make sure your wireless is turned on, make sure you choose the wireless network "pumas" and click to connect.
• I can load the login portal, but I keep failing authentication.
  • Verify that you are correctly typing in your MEID and password. If you forgot your password, please contact the Help Desk at 602-787-7780.
• How long can I stay connected the wireless network?
  • Your login will remain valid for 90 days.
• Can I print from my BYOD device?
  • No. Printing is not available for BYOD device users.
• Can I access WiFi with more than one device at a time?
  • Yes. Each device will require it's own authentication in order to register for use.

This document explains how to disable the Pop-up Blocked feature in the common browsers for both Windows and Mac OS. Disabling Pop-up Blocked